Racevape FAQs
Payment
What payment methods do you accept?
We accept a variety of payment methods including credit cards, debit cards, PayPal, and other secure payment options. You can view all available options at checkout.
Why was my payment declined?
Your payment could be declined for various reasons, such as incorrect card details, insufficient funds, or issues with the payment provider. Please ensure that all information is correct, or contact your payment provider for assistance.
How can I obtain an invoice?
You can request an invoice during checkout, and we will send it to you via email once your order is processed.
Do you offer cash-on-delivery (COD) payment options?
Unfortunately, we do not offer cash-on-delivery. All payments need to be made through the available online payment methods at checkout.
Can I use a discount code or gift card?
Yes! You can enter any discount codes or gift cards at checkout to receive discounts on your order.
Is payment secure?
Absolutely. We employ the latest encryption technology and secure payment processing to ensure all transactions are safe and compliant with PCI standards.
How can I receive an order confirmation after making a payment?
Once your payment is successfully processed, you will receive an order confirmation email with all the details of your order.
How can I request a refund?
If you need a refund, please contact our customer service team with your order details. We will process your request in accordance with our refund policy.
How can I view my order history?
Simply log in to your account and go to the "Order History" section to view your previous orders and their status.
Shipping
What's your shipping policy?
We offer reliable shipping across Europe with multiple shipping methods. All orders are shipped with full tracking and delivery confirmation.
Is free shipping available?
We currently offer free shipping to specific countries in Europe for orders over a certain amount. Shipping costs may vary depending on your location and order size.
How are shipping costs calculated?
Shipping costs are calculated based on the weight of the items and the destination. You can view the shipping cost during checkout.
What should I do if my package is lost or delayed?
If your package is lost or delayed, please contact our customer support team immediately. We will investigate the issue and work with the courier to resolve it.
How can I track my order?
Once your order is shipped, you will receive tracking information via email. You can also check the status of your order by logging into your account.
Do I need to pay customs duties?
For most European countries, customs duties are not required. However, some countries may charge duties, and it’s your responsibility to check with your local customs office if needed.
What is the estimated shipping time?
Shipping times vary by location, but typical delivery times within Europe are between 7-15 business days.
Security
How is the security of the website ensured?
We prioritize your security with advanced encryption protocols and firewalls, ensuring that all your personal data and transactions are safe.
How is my personal information safeguarded?
We follow a strict privacy policy and never share or sell your personal information. Your data is used solely for processing orders and providing customer support.
Is payment information secure?
Yes, we use secure, PCI-compliant payment gateways to protect your payment information during transactions.
How can I create a strong password?
A strong password should include a mix of letters, numbers, and symbols. Avoid using obvious information like your name or birthdate, and consider changing your password periodically.
How can I verify the authenticity of the website?
Ensure the website URL is correct and look for the SSL security certificate, which indicates that the site is secure for transactions.
How do I report suspicious activity?
If you notice any suspicious activity or have concerns about security, please contact our support team immediately.
Are there anti-phishing measures in place?
Yes, we implement anti-phishing measures to help prevent fraud and protect your personal information from unauthorized websites and emails.
Returns
I would like to change my order. What should I do?
You can modify your order within 24 hours of purchase by contacting our customer support team at [email protected]. After 24 hours, changes may not be possible.
How do I return a product?
We offer a 15-day return policy. If you're unsatisfied with your purchase, you can return unused and unopened items within 15 days. To initiate a return, contact our support team, and we will provide return instructions.
What are the conditions for a return?
To be eligible for a return, the product must be in its original condition, unopened, and unused. You’ll need the receipt or proof of purchase to complete the return process.
How do I contact customer service for returns?
For any questions regarding returns or exchanges, please reach out to our customer service team at [email protected], and we will assist you.