Shipping Policy

Welcome to Racevape, your trusted source for Europe’s leading disposable vape brands. As a professional wholesaler of high-quality disposable vapes, we are committed to providing seamless and efficient shipping for both retail and bulk purchases across Europe. Below is our detailed shipping policy to help ensure a smooth and transparent shopping experience for all our customers.

Order Processing and Dispatch

• Order Processing Time: Once your order is placed, we will process it within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
• Dispatch Time: After processing, your order will be dispatched within 2-3 business days. This ensures that your products are shipped as quickly as possible, reducing any potential delays.

Delivery Times and Methods

Our shipping policy is designed to accommodate both individual buyers and wholesale customers. We offer two main shipping options based on your location:

1. Delivery Duty Paid (DDP):
   We offer DDP shipping to a wide range of European countries, ensuring a hassle-free experience where all duties and taxes are paid upfront. This means you won’t have to worry about additional customs charges upon delivery. Countries covered under DDP shipping include:
   • Germany
   • Netherlands
   • Belgium
   • Spain
   • France
   • Portugal
   • Poland
   • Italy
   • Austria
   • Denmark
   • Finland
   • Sweden
   • Czech Republic
   • Hungary
   • Ireland
   • Greece

   For these destinations, delivery typically takes 7-14 business days from the dispatch date.

2. Standard Shipping:
   For other European destinations not listed above, we provide standard shipping options. Shipping times may vary based on the destination and chosen shipping method, generally ranging from 10-20 business days. We encourage customers from these locations to contact us for specific details regarding shipping rates and times.

Shipping Costs

• Wholesale/Bulk Orders:
  As we specialize in wholesale and bulk orders, we offer competitive shipping rates. Shipping fees are calculated based on the order size and destination. We strive to provide the lowest possible shipping rates for bulk purchases, including free shipping for select large orders. For more information on bulk shipping discounts, feel free to contact our customer service team.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing your tracking information. You can use this tracking number to monitor the status of your delivery on the following website: 17track.net. Please allow 1-2 business days for tracking updates to appear in the system.

Shipping to Non-EU Countries

If you are located outside of the European Union, we can still arrange for shipments. Please contact our customer service team to discuss the shipping options available for your specific region. While we aim to offer competitive rates, shipping times and customs policies will vary depending on your country.

Order Modifications and Cancellations

You can modify your shipping details or cancel your order anytime before the order has been dispatched. Once the order is shipped, we cannot change the shipping address or cancel the order. If you need assistance with an order modification, please reach out to our customer service team promptly.

Lost, Damaged, or Delayed Shipments

• Lost Shipments:
  If your package is lost in transit or does not arrive within the specified shipping window, please contact us immediately. We will work closely with the shipping carrier to resolve the issue and, if necessary, send out a replacement order or offer a refund.
• Damaged Goods:
  If your package arrives damaged, please document the condition of the items and packaging, and contact our customer service team within 48 hours of receiving the delivery. We will assess the damage and arrange for a replacement or refund as per our policy.
• Delays:
  While we strive for timely delivery, unexpected delays due to customs, carrier issues, or other factors may occasionally occur. We encourage customers to track their orders and reach out to us for any shipping concerns.

Shipping Restrictions

Due to local regulations, we may be unable to ship disposable vapes to certain countries or regions. Please review your country’s import policies regarding vaping products before placing an order. We are not responsible for orders delayed or denied due to customs or local regulatory issues.

Customer Support

We are dedicated to providing the best possible customer experience. If you have any questions about your order or need assistance with shipping, feel free to reach out to our customer service team via email at [email protected].

Thank you for choosing Racevape as your wholesale disposable vape supplier. We look forward to serving your vaping needs with fast, insured shipping and the best vape brands in Europe.